Oak Neck Cleaners Frequently Asked Questions

Have a question about our services, turnaround times, pickup scheduling, or how we handle a specific item? Browse the answers below. If you don't find what you're looking for, call us at 631-422-4339 or visit us at 945 Montauk Highway in West Islip, Mon–Fri 7:30 AM–6 PM, Sat 8 AM–3 PM.


General & Location

Where is Oak Neck Cleaners located, and what are your hours?

We're located at 945-4 Montauk Highway in West Islip, NY 11795, ¼ mile east of the Robert Moses Causeway on the north side of Montauk Highway, in the Oak Neck Shopping Plaza. Hours: Monday–Friday 7:30 AM–6 PM, Saturday 8 AM–3 PM, Sunday closed. Phone: 631-422-4339.

How long have you been in business?

Oak Neck Cleaners has been serving West Islip and Suffolk County since 1982, for over 40 years of professional garment care under the same family ownership. Our team holds NYS garment care certifications, and all equipment is maintained to New York State DEC environmental standards.


Pickup & Delivery

Is pickup and delivery really free?

Yes, completely free. There's no delivery fee, no minimum order, and no service charge. You pay only for the cleaning services performed. A credit card is kept on file and debited automatically for your balance after each pickup.

How does the pickup and delivery service work?

After you sign up (online or by calling 631-422-4339), we set up twice-weekly scheduled pickups to your home or office, Monday & Thursday or Tuesday & Friday, depending on your location. We provide a free garment bag and door hook. On your pickup days, you leave your items in your designated spot; we collect them, clean everything at our West Islip facility, and return them on your next delivery day. You never need to be home.

What areas does your pickup and delivery service cover?

We serve West Islip, Bay Shore, Babylon, East Islip, Lindenhurst, Great River, Oakdale, Brightwaters, Deer Park, Dix Hills, and surrounding Suffolk County communities. Not sure if your address is covered? Call 631-422-4339, and we'll confirm immediately.

What happens if I have nothing to clean on a pickup day?

Nothing, we simply pass by. No call needed, no fee, no action required. Your service resumes automatically on your next scheduled pickup day.


Dry Cleaning & Laundering

What's the difference between dry cleaning and professional laundering?

Dry cleaning uses specialized solvents rather than water to clean fabrics. It's essential for delicate materials like silk, wool, velvet, and structured garments where water would cause shrinkage, color loss, or distortion. Professional laundering uses water and specialized detergents and is typically used for cotton dress shirts, casual clothing, and items where a thorough wet wash is appropriate. We assess each item and apply the correct method based on the fabric and care label.

How long does dry cleaning take?

Standard turnaround is typically 2–3 business days for most garments. If you need something by a specific date, for an event, a trip, or an urgent need, let us know when you drop off or call 631-422-4339, and we'll do our best to accommodate.

Why should I use a professional cleaner instead of washing at home?

Professional cleaning extends garment life significantly. We use temperature-controlled processes, professional-grade solvents, and tension-pressing equipment that home machines can't replicate. For delicate fabrics, lined garments, structured pieces, and anything marked "dry clean only," home washing risks shrinkage, color fading, fiber breakdown, and permanent damage to structure and shape. For everyday items, professional laundering still produces a press and finish that home irons rarely match.


Tailoring & Alterations

Do you have a tailor on-site?

Yes. Our professional tailor is available six days a week (Monday–Saturday). We handle all types of alterations: hemming pants and skirts, taking in or letting out waists and seams, sleeve shortening, zipper replacement, lining repairs, resizing jackets, and formalwear alterations, including wedding gowns, tuxedos, and bridal party garments.

How long do alterations take

Simple alterations (hemming, button replacement) can often be completed in 1–3 business days. More complex work, jacket restructuring, wedding gown alterations, and significant resizing typically takes 1–2 weeks. For wedding and formal event alterations, we strongly recommend bringing items in as early as possible, ideally several weeks before your event.

Can you alter any brand or garment?

Yes, whether it's a fast-fashion piece or a designer garment, our tailor works with all brands and fabrics. Bring it in for a fitting, and we'll assess what's achievable and quote you on the spot.


Specialty & Household Items

Do you clean wedding gowns?

Yes, wedding gown cleaning and preservation is one of our specialist services. We clean all fabrics, including silk, lace, satin, and beaded gowns, and offer museum-quality acid-free preservation boxing for long-term storage. We recommend cleaning your gown within six months of your wedding while any staining is still addressable. See our wedding gowns page for full details.

Do you clean leather and suede?

Yes. We've been cleaning leather and suede for over 35 years. We handle jackets, handbags, boots, gloves, and belts, including restoration services like re-dyeing, scuff repair, and conditioning. See our leather and suede page for full details.

Can you clean UGG boots and sheepskin footwear?

Yes. We clean UGG and all sheepskin boot brands, treating salt stains, mud, odors, matted suede, and general soiling. We clean hundreds of pairs each winter season. See our UGG cleaning page for full details.

Do you clean comforters and duvets?

Yes, all fill types (down, synthetic, wool, cotton) and all sizes including king and oversized. Home washing machines are typically too small to properly clean a large comforter, leaving detergent residue in the fill and incomplete drying that encourages mold growth. Our commercial-capacity equipment cleans and dries thoroughly. See our comforters page for details.

Do you clean area rugs?

Yes. We clean Persian, Oriental, wool, silk, synthetic, and all area rug types using methods matched to each fiber. Expert pet stain and odor treatment available. Free pickup for large and heavy rugs. See our carpet and area rug page for details.

Do you clean window treatments and draperies?

Yes, draperies, curtains, sheers, Roman shades, Venetian blinds, cellular shades, and more. Our drapery cleaning includes a no-shrinkage guarantee, and our specialists return to your home to re-hang cleaned draperies. See our window treatments page for details.


Pricing & Value

How much does dry cleaning cost?

Pricing varies by item type, fabric, and any special treatments required. The best way to get an accurate quote is to bring your item in or call 631-422-4339. We'll give you a straightforward price on the spot, no surprises at pickup.

Do you offer any discounts or coupons?

Yes. We offer seasonal promotions and service-specific discounts. Check our coupons page for current deals on dry cleaning, comforter cleaning, and other services.


Still have questions?

We are here to help! Contact us today or stop by our West Islip location to speak with one of our garment care experts.