• What's Included in Your Free Pickup & Delivery Service

  
  

  Service Feature	What It Means for You
  Twice-Weekly Pickup & Delivery	Your garments are picked up and returned twice a week — Monday & Thursday, or Tuesday & Friday, depending on your location. No scheduling needed after signup; it runs automatically on your designated days.
  Free — No Delivery Charge	Pickup and delivery are completely free. You pay only for the cleaning services performed; there is no additional charge, minimum order requirement, or delivery fee.
  Service to Your Home or Office	We pick up from and deliver to your home, apartment, or office. Both residential and business accounts are welcome,  a great option for professionals who prefer to have cleaners picked up from work.
  No Need to Be Home	You designate a spot, a door hook (free door hooks provided), a porch, a building lobby, a concierge desk, and we collect and return your items without requiring you to be present. Set it once at signup.
  Complimentary Permanent Garment Bag	You receive a free garment bag to hold your items for pickup. Your cleaned garments are returned on hangers or folded as specified, ready to wear or store.
  Dry Cleaning, Laundering & Tailoring	All our services are available through the pickup route,  dry cleaning, shirt laundering, alterations and tailoring (include a note with your instructions), and specialty items.
  Flexible Payment Options	Credit card on file (Visa, Mastercard, Discover, Amex), your balance is automatically debited on each pickup. No cash or checks required, no billing friction.
  Satisfaction Guaranteed	Every item cleaned through the pickup service receives the same quality and attention as drop-off items. Any concern is addressed promptly. Call 631-422-4339.

How the Free Pickup & Delivery Service Works

1. Sign Up — Complete the online request form on this page, or call 631-422-4339. A member of our team will contact you to confirm your pickup days, delivery preferences, and payment details. Setup takes just a few minutes.
2. Choose Your Pickup Days — Depending on your location within our service area, your pickup and delivery days will be either Monday & Thursday or Tuesday & Friday. We'll confirm your specific days when you sign up.
3. Receive Your Free Garment Bag — We provide you with a complimentary permanent garment bag to hold your items for pickup. Door hooks are also provided free of charge for secure hangings at your door.
4. Designate Your Pickup Spot — You decide where we collect and return your items: a door hook, a front porch, a building lobby, a concierge desk, or any other accessible spot. This is set once at signup and doesn't need to change.
5. Leave Your Items — On your pickup days, simply place your garment bag with your items in the designated spot before the route comes through your area. No need to be home. No scheduling required after the initial setup.
6. Your Garments Are Cared For — We take your items to our facility at 945 Montauk Highway in West Islip and apply the same professional care as any drop-off customer, dry cleaning, laundering, tailoring, or specialty services as needed.
7. Your Garments Are Returned — On your next delivery day, your cleaned garments are returned to your designated spot, hung, pressed, folded, or packaged according to your preferences. Your credit card is automatically debited for the balance.
8. It Runs Every Week — That's it. Your dry cleaning is handled automatically, twice a week, indefinitely. Call 631-422-4339 anytime to adjust preferences, add a special item, or request an extra pickup outside your regular schedule.

You Don't Need to Be Home — Here's How It Works

The most common reason people hesitate about pickup and delivery dry cleaning is the assumption that someone needs to be home for the exchange. With Oak Neck Cleaners, that's never the case. Here's how the no-home-required process works:

• Door Hook — We provide a free door hook at signup. Your garment bag hangs on the hook when you leave items for pickup, and your cleaned garments are returned to the same hook. No contact required.
• Front Porch or Stoop — Simply leave your bag in a designated spot on your porch or stoop. We collect and return there.
• Building Lobby or Mailroom — For apartment buildings and condominiums, we work with building management, doormen, and mailroom staff to ensure seamless pickups and deliveries.
• Concierge Desk — Many residential buildings with concierge service allow us to collect and deliver via the front desk. We'll coordinate the details when you sign up.
• Office Reception or Mailroom — For business accounts, items can be left with a receptionist, in a mailroom, or at any other convenient office location.

What Happens if the Bag Is Empty on Pickup Day?

Nothing happens; we simply pass by on our route. If you have nothing to clean that week, there's no need to call, cancel, or do anything. The service resumes automatically on your next scheduled pickup day. There is no minimum order requirement and no fee for an empty bag day. Your account simply has no charge for that pickup.

Every Oak Neck Cleaners Service, Delivered to Your Door

Your free pickup and delivery account isn't just for suits and dress shirts. Almost every service we offer can be submitted through your pickup route. Simply include your items with any special instructions:

Items too large or fragile for standard pickup (large rugs, window treatments, upholstery covers), call 631-422-4339 before including them in your pickup bag, and we'll arrange appropriately.

Free Pickup & Delivery Service Area, Suffolk County

Our twice-weekly pickup and delivery routes cover West Islip and surrounding communities throughout Suffolk County's South Shore. Here are the primary areas we serve:

Not sure if your address is within our pickup area? Call 631-422-4339, and we'll confirm quickly. We're always looking to expand our routes and may be able to accommodate addresses just outside our current coverage.