Welcome to the Oak Neck Cleaners FAQ page. As the premier West Islip dry cleaners, we believe in transparency and educating our customers on the best ways to care for their garments and household textiles. Below are answers to the most common questions we receive regarding our professional services.
We are a full-service garment care facility. Our expertise includes professional dry cleaning, expert tailoring, leather and suede care, and household item cleaning. You can view a complete list of our offerings on our services page.
Yes! We know our customers are busy. We offer convenient delivery services throughout West Islip and the surrounding areas. You can enjoy the same high-quality care without ever leaving your home.
We are located in West Islip, NY. For our specific address, hours of operation, or to send us a message, please visit our contact us page. You can also learn more about our history and commitment to quality on our about us page.
Dry cleaning uses specialized fluids (not water) to remove stains and soils from delicate fabrics like silk, wool, and velvet. Professional laundering is typically used for cotton shirts and involves water and specialized detergents. Our dry cleaning process is designed to preserve the life and color of your finest clothing.
Absolutely. We specialize in specialty cleaning, which includes wedding gowns, heirloom restoration, furs, and designer handbags. These items receive extra-gentle handling and specialized cleaning cycles.
Yes. For your non-dry-clean items, we offer a premium wash, dry, & fold service. We treat your everyday clothes with the same attention to detail as our high-end garments, returning them to you perfectly folded and ready to wear.
Yes, we provide professional tailoring and alteration services. Whether you need a simple hem, a waist adjustment, or complex formalwear alterations, our experienced tailors ensure a perfect fit.
Minor repairs can often be done quickly, while complex tailoring (like bridal or suit reconstruction) may take 1–2 weeks. We recommend bringing in your items as early as possible, especially during the holiday or wedding seasons.
Yes! Most home washers are too small to properly clean bulky bedding, which can lead to soap residue or fiber damage. We offer specialized cleaning for comforters and carpets to remove allergens and restore freshness to your home.
We do. Our specialty cleaning services extend to drapes and curtains. We remove dust, odors, and allergens while ensuring the fabric does not shrink or lose its shape.
We value our loyal customers and frequently offer specials on our most popular services. Please check our coupons page for current deals on dry cleaning, comforter cleaning, and more.
Professional cleaning extends the life of your garments. We use temperature-controlled environments, eco-friendly solvents, and tension-pressing equipment that home units simply cannot match. This prevents shrinkage, color fading, and fabric degradation.
Still have questions?
We are here to help! Contact us today or stop by our West Islip location to speak with one of our garment care experts.